Free TNA resource

Corporate Training Needs Diagnostic

Use these questions before choosing a course. The objective is to identify the required performance, current evidence, likely cause and whether learning can realistically close the gap.

1. Define the performance

  • What should the person or team do differently?
  • What standard, output or behaviour shows success?
  • Who agrees that this is the required performance?

2. Gather evidence

  • What is happening now?
  • How do we know: observation, quality, time, customer, manager or workforce data?
  • Is the gap consistent or situational?

3. Test the likely cause

  • Knowledge or skill
  • Unclear expectations or authority
  • Process, tool or system limitation
  • Workload, staffing or opportunity
  • Motivation, consequence or management support

4. Choose the response

  • Training and practice
  • Coaching or feedback
  • Process or role clarification
  • Tool, resource or staffing change
  • Management decision
Decision ruleRecommend training only when a meaningful part of the gap depends on knowledge, skill or practised judgement—and participants will have a real opportunity to apply it.
Version 1.0 — 11 September 2026Author: Quantum Achievers International